Good Morning Demetre.
 
Thank you for the continued attempts to resolve the ongoing issues. This reply is intended as an update of information for your records for the simple fact the you have maintained communications where other departments have either not responded or have no other agenda other than to issue refusals and attempt to collect.
 
Two weeks ago I recieved the records from my bank showing that on Feb, 10/2012 Sprint attempted to access my account 17 times starting at 7:32 AM CST. Of those attempts 3 were successful in which the since refunded amounts were indeed taken. As maintained by Menafield, a Sprint CSR with a larger title meant to mean something it does not, the transactions were NOT initiated with my device, I did NOT call customer service to initiate 17 transactions. The varying amounts and declined transaction record shows Sprint attempting to extract amounts that reflect a direct attempt to steal funds.
 
Lisa Powells investigation and subsequent follow up is/was nothing more than a continued insult directed at an attempt to cover up Sprint stealing funds from a customer. There is NO way of a mistake. I do not need previously requested data at this time and would be concerned with how Sprint would like to resolve the ETF fees since in fact Sprint cancelled service to my device and the outstanding service charges. Since the inception of these incidents your participation has been the only respectful communications that can be trusted, I will continue to attempt to maintain contact with your desk in hopes we can come to a resolution all will be comfortable with. I am not interested or going to allocate funds towards ANY Sprint accounts, I will be seeking a form of compensation in regards to the continued disrespect and complete lack of trust and total betrayal of confidence displayed by Sprint.
 
Thank you for your time, Please feel free to contact me via email as soon as the executive dept confers with the legal dept and wishes to move forward. Hopefully we can avoid having to retain legal assistance.
 
John

From: "Dan@sprint.com" <Dan@sprint.com>
To: John Mc Bride <milling_drum@yahoo.com>
Sent: Wednesday, March 28, 2012 7:56 PM
Subject: Re: Dan@Sprint.com (KMM97569785V78801L0KM)

Dear John McBride,

Thank you for your response to Dan@Sprint.com.  I am sorry your services
have been interrupted.  In order to retrieve the call details requested
for verification of the unauthorized payments legal documentation is
needed.  Ms. Powell did thoroughly investigate your concerns and did
verify the payments were submitted from your equipment directly.  Per
your conversation with Ms. Powell, a block was setup on your account to
prevent payments through *2 or *3 to ensure your account is secure.

To restore service we would need to conference a call with our Finance
department to schedule payment arrangements.  If you are not satisfied
with the resolution, I can have your concerns escalated to our Senior
Management Team for further discussion.  I can be reached at
757-223-3363.  I am in the office Monday - Thursday 11:00 a.m. - 8:00
p.m. and Friday 11:00 a.m. - 3:00 p.m. EST. 

Thank you again for contacting Sprint.  We appreciate your business.


Sincerely,
Demetre B.
Sprint

Get the best value for your money & exercise your freedom
to change plans anytime without penalties - we promise!
    www.sprint.com/planpromise

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right at your fingertips -- take a tour and sign up today!
    www.sprint.com/mysprint


Original Message Follows:
------------------------
Hello Demetre,
Your network has discontinued service to my device. Please use alternate
number as before if you need to reach me immediately. Email is the best
way to contact me.

Sent from my HTC on the Now Network from Sprint!

----- Reply message -----
From: "Dan@sprint.com" <Dan@sprint.com>
Date: Tue, Mar 27, 2012 4:02 pm
Subject: Dan@Sprint.com  (KMM97530646V89256L0KM)
To: "John Mc Bride" <milling_drum@yahoo.com>

Dear John McBride,

Thank you for contacting us through Dan@Sprint.com.  I attempted to
reach you today on line 716-704-0305 to assist you with your billing
concerns, but was unable to speak with you and left a voice message.  I
can also be reached at 757-223-3363.  I am in the office Monday -
Thursday 11:00 a.m. - 8:00 p.m. and Friday 11:00 a.m. - 3:00 p.m. EST. I
look forward to speaking with you soon.

Thank you again for contacting Sprint.  We appreciate your business.


Sincerely,
Demetre B.
Sprint

Get the best value for your money & exercise your freedom
to change plans anytime without penalties - we promise!
    www.sprint.com/planpromise

Sprint.com is all about you! My Sprint puts what you want to know,
right at your fingertips -- take a tour and sign up today!
    www.sprint.com/mysprint


Previous Reply Follows:
-----------------------
Dear John McBride,

Thank you for contacting us through Dan@Sprint.com.  I was calling you
today on line 716-704-0305 to assist you with your billing concerns, but
was unable to speak with you and left a voicemail message.  I can also
be reached at 757-223-3363.  I am in the office Monday - Thursday 11:00
a.m. - 8:00 p.m. and Friday 11:00 a.m. - 3:00 p.m. EST. I look forward
to speaking with you soon.

Thank you again for contacting Sprint.  We appreciate your business.


Sincerely,
Demetre B.
Sprint

Get the best value for your money & exercise your freedom
to change plans anytime without penalties - we promise!
    www.sprint.com/planpromise

Sprint.com is all about you! My Sprint puts what you want to know,
right at your fingertips -- take a tour and sign up today!
    www.sprint.com/mysprint


Original Message Follows:
------------------------
Demetre,


Thank you for continuing efforts in regard to my account services with
Sprint. At present you are aware a number of difficult situations exist
that may or may not come to a successful resolution of which we could be
pleased with. My personal objectives remain as stated in this continued
exchange, complete trust must be restored as to billing, I need to feel
comfortable providing a method of payment via debit/credt that can be
used as I can supply funds.


We have a number of issues to traverse, some could be considered
extremely serious as far as the FCC is concerned. The unauthorized
account activity is mainly an area of focus. Follow up behavior with
Sprint rep Lisa Powell needs to be validated to a certain degree due to
the fact I have no record that any elements of what Mrs Powell claims to
have occurred DID occur. Hopefully the division of Sprint that maintains
and operates CPNI activities can rectify these concerns or it would
appear a multitude of wire fraud related actions have occurred, if we
follow the mentality of the fact that an account invasion took place by
Sprint, followed by utterances of unsubstantiated claims, in an attempt
to mislead or direct attentions elsewhere. I like to believe that is not
the case but it would appear by lack of response to direct inquiry would
indicate otherwise.


Let us please have options available for the immediate future. I will be
needing Lisa Powells employee number, Demetre B's employee number. The
separation of those individuals will become important as far as
references if in fact legal actions must be taken. FCC actions will not
amount to anything past negotiations which will become a matter of
record. All current activity will need dates and follow up to clarify
present status.


Presently , in addition to the above mentioned action having occurred,
my opinion is openly stated that I do not in any way believe details
which Sprint rep Lisa Powell related in phone conversations on or about
Feb 20/12. which maintain illegal account activity of which cannot be
validated or sustained either by phone records or recorded conversations
of which we have no record evident. Although the dates of transactions
differ on a factual basis, it remains an issue which has not been
addressed as of this time.


Portability has not been address or discussed, although we both wish for
continued relations it is a fact we may not be able to remedy details
pertaining to a number of concerns presently being negotiated. Demtre B
has supplied all requested information and continues to maintain
communications that indicate Sprint is aware of the positions and
actions I may need to pursue.


At Present I am looking for all relevant information related to CPNI
regulations in accordance with reporting requirements of the above
incidents.Once that information has been provided and verified by the
FCC we can negotiate further contracts and I am interested in the
purchase of addition devices of which services will be needed.


If in fact Sprint cannot demonstrate CPNI regulations were followed and
adhered to, it becomes suspect that I will be forced into retaining
counsel for the purposes of securing a resolution in the matters
mentioned above. Other account details I have unearthed in a systematic
review of billing has shown discrepancies on many fronts. Issues there
are being tablulated at this time and I cannot currently assess itemized
topics I may contend. What comes to mind initially are the numerous
failures to notify me of changes made to contractual obligations over
the years, most recently I see sprint abandoned a form of customer
status which at this time has no equivalent. I do not see in any of the
billing a record which clearly states how the termination of that
program is directed at me, nor do I see a final termination date.


At some point my spending limit was reduced, that occurred as well
without notification that I can find. Spending limit access has never
been available for direct use at any time with products I wish to have
possibly purchased or used. To this point the any spending limit
activity I have used would mainly be long distance charges of which
being a premium customer might have covered and given some type of
reduction I  have not seen.


All these issues are most certainly going to be covered at some point in
the not to distant future. My direct attention will be diverted as the
paving season begins but I can maintain responses via email.


Please feel free to contact me with the details requested at any time. I
am requiring all CPNI related documentation sent via email as soon as
possible. If at all possible, I would ask accounting to supply billing
as far back as 2009 just prior to the purchase of the Palm Treo
purchased in the summer 2009 when at that time I was without services
for lengthy periods of time coupled with extremely poor response and
customer service. Those account records will show good intent of
continuance despite the failure of Sprint as a provider to notify or
contact me in respect to services offered in respect to Nextel.


I remain committed to a fair resolution which we can both have an
agreement that can be satisfactory on all fronts.


John


From: "Dan@sprint.com" <Dan@sprint.com>
To: John Mc Bride <milling_drum@yahoo.com>
Sent: Friday, March 23, 2012 4:12 PM
Subject: Re: Dan@Sprint.com (KMM97419900V41362L0KM)


Dear John McBride,

Thank you for contacting Dan@Sprint.com and for speaking with me today.
Per our conversation, I will be partnering with Lisa regarding your
request for proof of the call details.  A follow up callback will be
provided on 03/26/2012.  I am in the office Monday - Friday 11:00 a.m.
- 8:00 p.m. and Saturday 11:00 a.m. - 3:00 p.m. EST.  I look forward to
speaking with you soon and resolving your concerns.

Thank you again for contacting Sprint.  We appreciate your business.


Sincerely,
Demetre B.
Sprint

Get the best value for your money & exercise your freedom
to change plans anytime without penalties - we promise!
    www.sprint.com/planpromise

Sprint.com is all about you! My Sprint puts what you want to know,
right at your fingertips -- take a tour and sign up today!
    www.sprint.com/mysprint


Previous Reply Follows:
-----------------------
Dear John McBride,

Thank you for your response to Dan@Sprint.com.  I made an attempt to
contact you today on line 716-704-0305, but no one was available at that
time.  I am trying to reach you regarding an e-mail received in
reference to your billing concerns.  Please feel free to contact me for
further assistance at 757-223-3363.  I am in the office Monday - Friday
11:00 a.m. - 8:00 p.m. and Saturday 11:00 a.m. - 3:00 p.m. EST.  I look
forward to speaking with you soon and resolving your concerns.

Thank you again for contacting Sprint.  We appreciate your business.


Sincerely,
Demetre B.
Sprint

Get the best value for your money & exercise your freedom
to change plans anytime without penalties - we promise!
    www.sprint.com/planpromise

Sprint.com is all about you! My Sprint puts what you want to know,
right at your fingertips -- take a tour and sign up today!
    www.sprint.com/mysprint


Original Message Follows:
------------------------
For the sake of review we do know that an unauthorized amount of money
was withdrawn from my US Bank debit card. In overlooking that scenario,
and trying to assume that some form of legitimization may be present to
suggest outside interference existed at some point of concern regarding
loss of funds a number of concerns remain suspect to unethical behavoir.


Please consider the attachment as a form of rule, I do not have any
interest in this document except the actual duties of my wireless
carrier in the event of a possible breach of credit card information
which was contained on the server being used to pay monthly or bi
monthly as funds allow. As of this evening I have not found the articles
of regulation related to this outline, I am using it as a guide for the
purpose of relating the position I will maintain throughout our
negotiations which will suggest that Sprint has not been following laws
drafted by the government for the purpose of profit which at times
becomes unreasonable as a whole through exploiting contract terms while
at the same time failing to provide adequate services.

You may or may not be familar with the document attached, If you are It
is something we need to discuss.

Thanks.




From: "Dan@sprint.com" <Dan@sprint.com>
To: John Mc Bride <milling_drum@yahoo.com>
Sent: Tuesday, March 20, 2012 4:27 PM
Subject: Dan@Sprint.com (KMM97300099V85992L0KM)


Dear John McBride,

Thank you for your response to Dan@Sprint.com.  I sincerely apologize
for any inconvenience.  In order to have the services restored or
discuss your billing concerns we would need to conference a call with
our Finance department.  I understand you would like all conversations
documented via e-mail and I am more than willing to honor that request
to recap our voice conversations. 

Please provide an alternate contact number for further assistance.  I
can be reached at 757-223-3363.  I am in the office Monday - Friday
11:00 a.m. - 8:00 p.m. and Saturday 11:00 a.m. - 3:00 p.m. EST.  I look
forward to speaking with you soon and resolving your concerns.

Thank you again for contacting Sprint.  We appreciate your business.


Sincerely,
Demetre B.
Sprint

Get the best value for your money & exercise your freedom
to change plans anytime without penalties - we promise!
    www.sprint.com/planpromise

Sprint.com is all about you! My Sprint puts what you want to know,
right at your fingertips -- take a tour and sign up today!
    www.sprint.com/mysprint


Previous Reply Follows:
-----------------------
Demetre,

Thank you for the swift reply. I appreciate the effort you have inserted
towards favorable results.

As you and some managers are aware, I have begun systematic reviews of
the billing which is available online. Due to this past incident with US
bank combined with aspects of relations  we have both carried on with
over the time my account has been active with Sprint have come to an
end. Issues I currently have are numerous, and may become an element of
discussions we may need to have on the record.

Current amounts owed to sprint shows a substantially modified total. In
that respect I can appreciate the area of concern, a level of respect
which demonstrates furthering business. Something this customer hasn't
seen much of.

Without going into detail at this time it is important for any type of
communication to inform Sprint all future exchanges with John McBrides
must be either email or written verbatim. Phone conversations are
subject to manipulation which can no longer be an aspect of current
events. If your office decides to allow us room to resolve current and
past defects contained by contractual obligations it needs to be a
matter of hard copy negotiations. This is effective immediatly or please
go ahead with collections as required.

My first concern will be teleportation of the account. If we come to any
type of impass which demonstrates remorse over incidents Sprint will not
admit too have commited in recent weeks then I remain convinced we may
have a swift resolution.

Thank you for your time.